Privacy Policy

1. Who We Are

For the purposes of this Privacy Policy, HS PACKFACTORY (Huansheng Printing) is the business responsible for deciding how personal information submitted through our website and packaging services is used, unless another party is identified at the point of collection.

• Business name: HS PACKFACTORY / Huansheng Printing
• Website: hspackfactory.com
• Email: info@hspackfactory.com
• Address: No. 15 Wenge Road, Guangming District, Shenzhen 518106, China

References to “HS PACKFACTORY,” “we,” “us,” or “our” in this policy refer to the business operating hspackfactory.com.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit or interact with hspackfactory.com.
• Submit a website contact form or quote request.
• Contact us by email, telephone, WhatsApp, or another business communication channel.
• Send artwork, dielines, technical drawings, product photographs, or packaging specifications.
• Request samples, quotations, production, shipping, or after-sales support.
• Represent a customer, supplier, distributor, freight forwarder, or other business partner.

This policy does not govern the independent privacy practices of third-party websites, applications, social networks, payment providers, logistics providers, or communication platforms.

3. Information We Collect

3.1 Contact and Business Information

We may collect:

• Name and business contact details.
• Company name, job title, department, and business role.
• Business email address, telephone number, and WhatsApp number.
• Country, region, billing address, shipping address, and delivery contact information.

3.2 Quote and Project Information

When you request packaging advice or a quotation, we may collect:

• Packaging type, box structure, dimensions, product weight, and order quantity.
• Material, printing, finishing, insert, packing, and shipping requirements.
• Target market, destination country, warehouse requirements, and project timeline.
• Reference photographs, existing packaging samples, product photographs, and project notes.

3.3 Artwork and Uploaded Files

Files submitted for quotation, sampling, or production may include:

• AI, PDF, EPS, PSD, SVG, image, or other artwork files.
• Dielines, technical drawings, structural files, and packaging specifications.
• Brand guidelines, logos, color references, barcodes, labels, and product information.
• Confidential product, launch, design, or manufacturing information included in those files.

3.4 Order, Payment and Shipping Information

When a business transaction proceeds, we may collect:

• Quotation records, purchase orders, pro forma invoices, and commercial invoices.
• Bank transfer references, payment status, billing information, and transaction records.
• Shipping instructions, carton details, customs information, freight records, and delivery confirmation.
• Sample approvals, production approvals, inspection records, complaints, and reorder history.

3.5 Communications

We may retain business communications, including:

• Email messages and attachments.
• WhatsApp messages and shared files.
• Website form submissions.
• Telephone call notes, meeting notes, and customer service records.
• Sample, artwork, production, quality-control, and shipping approvals.

3.6 Website, Device and Usage Information

When you use our website, we or our service providers may automatically collect:

• IP address and approximate location derived from the IP address.
• Browser type, device type, operating system, language, and screen information.
• Referring page, pages viewed, links clicked, and visit date and time.
• Cookie identifiers, advertising identifiers, and consent preferences.
• Form interactions, website events, security events, and server logs.

3.7 Sensitive Personal Information

Our website and business services are not designed to collect sensitive personal information such as government identification numbers, medical information, biometric information, or personal financial account passwords. Please do not submit such information unless it is specifically required for a lawful business purpose and we have requested it.

4. How We Collect Information

We may collect personal information:

• Directly from you through forms, email, WhatsApp, telephone calls, meetings, and uploaded files.
• From colleagues or representatives within your company.
• From distributors, agents, freight forwarders, logistics providers, or other parties involved in your project.
• Automatically through website logs, cookies, pixels, scripts, tags, and similar technologies.
• From public business sources, company websites, trade directories, or professional networking platforms where permitted.

5. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and prepare quotations.
• Review packaging structures, dimensions, materials, artwork, and production requirements.
• Create dielines, samples, prototypes, and production files.
• Manufacture, inspect, pack, and deliver custom packaging orders.
• Communicate about artwork approval, sampling, production, payment, quality control, and shipping.
• Arrange international courier, freight, customs, and warehouse delivery services.
• Maintain project records for repeat orders and specification consistency.
• Provide customer service and resolve quality, delivery, or payment disputes.
• Operate, secure, troubleshoot, and improve our website.
• Measure website performance and advertising effectiveness.
• Prevent fraud, spam, misuse, security incidents, and unlawful activity.
• Meet accounting, tax, customs, export, import, and other legal obligations.
• Send business updates or marketing communications where permitted, subject to your right to opt out.

We do not use personal information to make decisions that produce legal or similarly significant effects solely through automated processing.

6. Legal Bases for Processing

Where laws such as the European Union General Data Protection Regulation or United Kingdom data protection law apply, we rely on one or more of the following legal bases:

• Pre-contractual steps: To respond to your inquiry, review your project, and prepare a quotation at your request.
• Performance of a contract: To manufacture, inspect, invoice, ship, and support your packaging order.
• Legal obligations: To maintain accounting, tax, customs, shipping, or regulatory records.
• Legitimate interests: To operate our business, communicate with business contacts, secure our website, prevent fraud, manage projects, and improve our services.
• Consent: Where required for non-essential cookies, advertising technologies, certain marketing communications, or another activity for which consent is the appropriate legal basis.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, scripts, tags, local storage, and similar technologies. These technologies may store information on or access information from your device.

Strictly Necessary Technologies

These technologies support essential website functions such as security, network management, form submission, spam prevention, consent storage, and page delivery.

Functional Technologies

These technologies may remember website preferences or support enhanced communication and website functions.

Analytics Technologies

These technologies help us understand website traffic, page performance, visitor interactions, and technical issues.

Advertising and Measurement Technologies

These technologies may measure advertising performance, record website events, limit repeated advertising, or help create advertising audiences where enabled.

Where applicable law requires consent, we request consent before using non-essential analytics or advertising technologies. You can manage available choices through the cookie consent controls displayed on our website and through your browser settings.

Blocking or deleting certain cookies may affect website preferences or functionality. Browser controls alone may not control every pixel, script, tag, or similar technology.

8. Analytics and Advertising Technologies

Meta Pixel

We use the Meta Pixel or related Meta advertising technologies on our website. Depending on your consent choices, browser settings, location, and applicable law, these technologies may collect or receive information such as:

• Pages viewed and links clicked.
• Website visits and referral information.
• Form, contact, or conversion events.
• Browser, device, cookie, and advertising identifiers.
• IP address and event date and time.

We use this information to measure advertising performance, understand whether advertisements lead to website actions, improve campaigns, and create or manage advertising audiences where permitted.

Meta processes information under its own terms and privacy policies. You may be able to manage advertising preferences through your Meta account, browser settings, cookie consent controls, or other privacy tools available in your region.

Website Analytics

We may use website analytics or performance tools to understand visitor activity, page loading, website errors, traffic sources, and content performance. The specific providers and technologies may change as we update our website.

9. How We Share Personal Information

We do not sell personal information for monetary payment. We may disclose personal information when reasonably necessary to operate our website, prepare quotations, manufacture packaging, complete transactions, deliver orders, or comply with law.

Recipients may include:

• Website hosting, infrastructure and security providers: To host, secure, back up, and operate our website.
• Email and communication providers: To process email, WhatsApp, file transfers, meetings, and business communications.
• Analytics and advertising providers: Including Meta where advertising or measurement technologies are enabled.
• Production and specialist service providers: Where a project requires specialist materials, processing, testing, finishing, tooling, or related production support.
• Courier and logistics providers: Such as DHL, FedEx, freight forwarders, carriers, customs agents, warehouses, and delivery partners.
• Payment, banking, accounting and professional advisers: Where necessary for payment processing, accounting, tax, legal, insurance, or audit purposes.
• Government and regulatory authorities: Where disclosure is required by law, customs procedures, court order, or a valid legal request.
• Business transaction parties: In connection with a merger, acquisition, restructuring, financing, or transfer of business assets, subject to appropriate safeguards.

Service providers are expected to use information only for the services they provide or as otherwise permitted by applicable law.

10. International Data Transfers

HS PACKFACTORY operates from Shenzhen, China and serves customers in multiple countries. Personal information submitted through our website, email, WhatsApp, project files, or ordering process may therefore be accessed, stored, or processed in China and in other countries where our service providers operate.

Privacy laws in those countries may differ from the laws in your country. Where applicable law requires additional safeguards for an international transfer, we take reasonable steps to use available contractual, organizational, technical, or legally recognized transfer safeguards.

You may contact us for more information about the international transfer arrangements relevant to your information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including business follow-up, contract performance, repeat-order support, dispute resolution, security, accounting, tax, customs, and other legal requirements.

Retention periods vary by category:

• Quote inquiries: Retained while an inquiry is active and for a reasonable follow-up period afterward.
• Artwork, dielines and project files: Retained during the project and, where appropriate, afterward to support repeat orders, specification consistency, quality claims, or contractual records.
• Orders, invoices and shipping records: Retained for the period required by applicable accounting, tax, customs, contractual, and legal obligations.
• Customer communications: Retained as needed to manage projects, approvals, disputes, support, and repeat orders.
• Marketing contacts: Retained until you opt out or until the information is no longer required for the permitted marketing purpose.
• Website logs and security records: Retained according to security, troubleshooting, fraud prevention, hosting, and provider requirements.
• Cookie and advertising identifiers: Retained according to the relevant cookie configuration, consent choice, provider setting, and applicable law.

We may retain limited information after a deletion request when required to comply with law, establish or defend legal claims, prevent fraud, record an opt-out, or complete an existing transaction.

12. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Measures may include:

• SSL or HTTPS encryption for website connections.
• Restricted access to customer and project information.
• Password, account, hosting, backup, and security controls.
• Spam, malware, and unauthorized-access prevention measures.
• Confidentiality controls for staff and service providers where appropriate.
• Review of suspicious activity, security incidents, and access requirements.

No internet transmission, email service, file-transfer service, communication platform, or electronic storage system can be guaranteed to be completely secure. Please use reasonable care when sending confidential information electronically.

13. Artwork, Dielines and Confidential Files

We treat customer artwork, dielines, product photographs, technical drawings, specifications, brand files, and related project information as confidential business materials.

Access is limited to team members and service providers who reasonably need the files for quotation, engineering, sampling, production, inspection, or delivery.

We can review and sign a reasonable Non-Disclosure Agreement before confidential files are submitted. An NDA does not replace appropriate technical security, and no electronic transfer method can be guaranteed to be completely secure.

Please avoid sending highly sensitive personal information inside artwork or project files unless it is necessary for the project.

14. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal and business retention requirements.
• Request restriction of certain processing.
• Object to certain processing based on legitimate interests.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.
• Opt out of certain advertising, sale, or sharing activities where applicable law provides that right.
• Submit a complaint to an appropriate data protection or privacy authority.

To submit a request, email info@hspackfactory.com. We may request reasonable information to confirm your identity and authority before completing a request.

We will respond within the period required by applicable law. Some rights are subject to exceptions, including legal obligations, transaction records, security needs, and the establishment or defense of legal claims.

15. United States Privacy Rights

Residents of California and certain other United States jurisdictions may have additional rights where the relevant privacy law applies to our activities.

These rights may include:

• The right to know the categories and specific pieces of personal information collected.
• The right to know the purposes for collection, use, disclosure, sale, or sharing.
• The right to request correction or deletion.
• The right to opt out of the sale or sharing of personal information.
• The right to limit certain uses of sensitive personal information where applicable.
• The right not to receive discriminatory treatment for exercising privacy rights.

We do not sell personal information for monetary payment. However, the use of some advertising or measurement technologies may be considered “sharing,” targeted advertising, or another regulated disclosure under certain privacy laws.

Where these rights apply, you may submit a request by emailing info@hspackfactory.com or by using available website cookie and privacy controls.

16. Children’s Privacy

Our website and custom packaging services are intended for business users and are not directed to children. We do not knowingly request personal information from children through our quotation, artwork, ordering, or business contact services.

If you believe a child has submitted personal information to us, please contact us so that we can review and delete the information where appropriate.

17. Third-Party Services and Links

Our website may contain links to third-party websites or services, including WhatsApp, Meta platforms, courier websites, social media pages, file-transfer services, or external business resources.

Those third parties independently determine how they process personal information. Their privacy practices are governed by their own policies, and we are not responsible for their independent privacy or security practices.

When communicating through WhatsApp, email, social media, or another third-party platform, information may also be processed by the provider of that service.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, providers, technologies, business practices, or legal obligations change.

The revised version will be posted on this page with a new “Last Updated” date. Where appropriate, we may provide additional notice of material changes through the website or another reasonable communication method.

19. Contact Us